Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
As you watch the entertaining show on your laptop or desktop computer, you can play interactively on your mobile phone to score points and win a cash prize for being in the Top 5 scores on the leaderboard!*
Show starts at 8pm EST. If you come back to this page on event day before 8pm EST, watch for live countdown; refresh the browser page if you don't see a live countdown.
Buy your ticket and return to this page to login and watch the show, and then in your mobile browser, go to: www.adamquiz.ca to answer the questions.
Proceeds from the $20 admission will go to support The United Way Centraide National Campaign, as their staff and volunteers support Canadians living with shelter and food insecurity this winter.
Everyone across the country and around the world can watch and play the gamification. *But, to claim a prize, you must be: a Canadian citizen; permanent resident and/or Aboriginal resident in Canada (excluding Quebec because of provincial ineligibility rules); or residents of the States of California, or New York; and age of majority. (See full rules in the PDF below).